Full Name
Aparna Khurjekar
Speaker Bio
Chief Customer Officer, Verizon Consumer Group
Aparna is Senior Vice President and Chief Customer Officer serving the 100 million wireless and wireline customers in the Verizon Consumer Group. In this multi-disciplinary role reporting to the Group CEO, she is responsible for the end-to-end digital channel sales and service, AI-led business transformation and governance, omnichannel sales and service experiences, retail experiences, and CX enabler platforms.
Under Aparna’s leadership, Verizon’s wireless brand NPS experienced record improvement. She also led the unprecedented growth in the digital sales and service mix as the company responded to the COVID-19 crisis. Her team has leveraged the latest technologies to launch new digitally-enabled omnichannel experiences that help customers engage better with Verizon. Aparna joined Verizon in 2008. Before her current role, she served as Senior Vice President of Consumer Products where she was responsible for an $18 billion portfolio and launched several of Verizon’s flagship offerings. Previous roles include Vice President of Network Operations and Engineering where she played a critical role in the deployment of Verizon’s 4GLTE network and network transformation, and Vice President of Global Strategy where she was responsible for leading multiple strategic initiatives across the company. Aparna established Verizon’s Machine to Machine (M2M) business and Verizon’s leadership in this space with the acquisition of Hughes Telematics, strategic investments in n Phase and Verizon Wireless’s joint venture with Qualcomm.
Aparna thrives on solving the most complex business problems in today’s data-rich environment, leading large team transformations, and aligning operations to groundbreaking vision. Often the most objective voice in a room, she believes in authentic leadership. She has committed to mentoring women and youth on the importance of speaking up with knowledge and conviction.
Aparna holds a master’s degree in Electrical Engineering and a bachelor’s degree in Telecommunications & Electronics. She has been awarded several national awards and multiple wireless technology patents. Aparna lives in Princeton, New Jersey with her husband and two sons.
Aparna is Senior Vice President and Chief Customer Officer serving the 100 million wireless and wireline customers in the Verizon Consumer Group. In this multi-disciplinary role reporting to the Group CEO, she is responsible for the end-to-end digital channel sales and service, AI-led business transformation and governance, omnichannel sales and service experiences, retail experiences, and CX enabler platforms.
Under Aparna’s leadership, Verizon’s wireless brand NPS experienced record improvement. She also led the unprecedented growth in the digital sales and service mix as the company responded to the COVID-19 crisis. Her team has leveraged the latest technologies to launch new digitally-enabled omnichannel experiences that help customers engage better with Verizon. Aparna joined Verizon in 2008. Before her current role, she served as Senior Vice President of Consumer Products where she was responsible for an $18 billion portfolio and launched several of Verizon’s flagship offerings. Previous roles include Vice President of Network Operations and Engineering where she played a critical role in the deployment of Verizon’s 4GLTE network and network transformation, and Vice President of Global Strategy where she was responsible for leading multiple strategic initiatives across the company. Aparna established Verizon’s Machine to Machine (M2M) business and Verizon’s leadership in this space with the acquisition of Hughes Telematics, strategic investments in n Phase and Verizon Wireless’s joint venture with Qualcomm.
Aparna thrives on solving the most complex business problems in today’s data-rich environment, leading large team transformations, and aligning operations to groundbreaking vision. Often the most objective voice in a room, she believes in authentic leadership. She has committed to mentoring women and youth on the importance of speaking up with knowledge and conviction.
Aparna holds a master’s degree in Electrical Engineering and a bachelor’s degree in Telecommunications & Electronics. She has been awarded several national awards and multiple wireless technology patents. Aparna lives in Princeton, New Jersey with her husband and two sons.
